Referrals

Referrals should ideally be made as soon as it is established that there is a problem with contact. Your legal representative, health visitor, social worker or JFCAS officer can make a referral for you. All professionals mentioned have access to our referral forms together with guidelines, centre rules and leaflets.


The referrer first needs to contact the Milli's to establish whether the case is suitable and whether Milli's has space available. Once the referral forms have been submitted the application will be processed as quickly as possible and the referrer will receive a confirmation letter detailing commencement date and times. A pre-visit meeting with the resident parent and the child(ren) is required the week before contact is due to commence to familiarise the child(ren) with the surroundings, contact cannot take place unless this meeting has taken place.

Once contact commences please observe the rules, they are there for your safety and the safety of other uses and volunteers, use of Milli's will be withdrawn immediately if the rules; the volunteers; and/or use of Milli's are not respected or if anybody is made to feel unsafe or at risk.

Occasionally a child does get upset but volunteers will be on hand to support you through this. Children also become ill very quickly and this must be viewed as a part of parenting, if your child becomes unwell please contact us to discuss the situation.

Please note:- Both parents must be in agreement to use Milli's before an application should be made.


Self Referrals

Thank you for your interest in using Milli's. Families wanting to apply for a place will be required to go through the following process:

Contact us first
Please contact us to discuss whether your case is deemed suitable for a self-referral application.

Attend an interview
There will be separate interviews for resident and non-resident parents. They will be used to:
• Gather information about you, your children and the background to what has happened.
• Confirm you identity – you will be asked to bring your passport or driving licence and a utility bill.
• Give you information about the centre and how it operates.

Receive a letter from Milli's
A copy of the same letter will be sent to both the resident and non-resident parents. If we are able to offer your family a place for contact the letter will give details of when and where it will take place. The letter will also give details about the arrangements for contact such as who will be bringing and collecting the children.

Length of time that you will be able to use Milli's for
The centre will in the first instance only offer you four sessions of contact.
Additional sessions will be subject to these being completed successfully.

Confirmation If you have been offered a place you will be required to contact the centre within five days to confirm your acceptance of it.

Payment
Milli’s requires payment for use of its centre and services.
This needs to be made in advance of contact commencing and is non-refundable.
If you have any questions about Milli's or your potential use please contact us:
Tel:-0800-7351012 or info@millischildcontactcentre.com

Interpreters
Family members will not be permitted to be used and the parents will be responsible for booking and paying for the interpreter.

Centre rules
Please observe the rules they are there for your safety and the safety of other users and volunteers, use of Milli's will be withdrawn immediately if the rules; the volunteers; and/or use of Milli's are not respected or if anybody is made to feel unsafe or at risk.

Abusive or aggressive behaviour will not be tolerated and those involved will be asked to leave immediately and use of Milli's withdrawn immediately.